SHIPPING POLICY

Shipping Policy

Thank you for visiting and shopping at Solara. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout.

Delivery estimates: Standard Shipping: 5–9 business days

Please note that delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses: Ossian ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes: Solara is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages: Ossian is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy: We currently do not ship outside the U.S. (unless otherwise stated on the product page).

Contact Us: If you have any questions about your order or shipping policies, please contact us at support@solara.com